hostmetro_screenHostMetro has built their company around solid technical support and customer service. They offer their customers a “Metro Max guarantee” which includes a list of helpful guarantees that you would expect from a top web host, but might not actually get from other companies.

HostMetro is located in the Chicago, Illinois suburb of Arlington Heights. They offer shared web hosting for both personal and small business customers. They offer the most cost efficient web hosting that I have found, part of what makes them my choice for best web host.

What makes HostMetro the best web host?

There are plenty of reasons why I chose HostMetro. It’s where I originally had this website hosted before upgrading to a virtual private server with VPSDepot. Their price and list of guarantees is part of what makes them such a great web host. Something that may be off-putting to some customers, but one of my positives, is that they are still relatively new to the industry. Why is this a positive? For one thing, they don’t have so many customers that they need to fill all of their servers to capacity in order to make a profit. This means faster speeds for your website. Another reason being newer is better is because their servers are all brand new. While other hosts back fill their older servers after other customers cancel leaving you with a chance to be on outdated hardware, HostMetro has newer, brand name equipment. You will always be on a top of the line server no matter what.

HostMetro Review on Price

HostMetro offers relatively inexpensive hosting. While they are not the absolute cheapest, they are below the average. With our HostMetro Coupon you will be able to get the best deal possible. The best part about the HostMetro pricing is that they do not increase renewal prices. Part of their Metro Max Guarantee is a price lock guarantee, ensuring that loyal customers get rewarded instead of being hammered with high renewal rates. Out of all the web hosting companies I have reviewed I have yet to see another offer anything like this.

This chart taken from their website shows their renewal rates vs. some of their competitors.
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Other hosts get away with this practice because they bury the renewal rates in their terms, something which (unfortunately) most people don’t actually read before agreeing to them.

HostMetro Review on Features

hmcpanelOf course, a low price means nothing if there aren’t any features to go along with it. HostMetro does not skimp on features, and they are pretty transparent about what they offer. One of the biggest marketing gimmicks in web hosting today is the idea of “unlimited” disk space and bandwidth. There is no such thing as unlimited resources. I don’t know who started it, but it was made up to make customers think they can do whatever they want, which simply isn’t the case. HostMetro offers “Max” hosting space and bandwidth, meaning that they do have initial limits for each (10gb disk space, 100gb bandwidth/month) but if you need more you contact them and they can increase these. The initial limits are big enough that 95% of customers won’t have an issue (my test account took up less than 1gb of total disk space).

They also provide a free domain name, the ability to host unlimited domain names, unlimited email accounts, two free website builders, $100 in Google AdWords credit, and more. The list of features that HostMetro includes is impressive. I can’t think of anything a customer would need that they do not offer.

HostMetro Review on Reliability

As explained earlier, HostMetro has new, top of the line servers for all of their customers. This is one of the biggest positives of being a newer host in the industry. There is no outdated technology for you to worry about. All of their servers are RAID protected as well to ensure that there is no data loss.

HostMetro also provides automated weekly backups as a safeguard for your account. If you get hacked, accidentally delete a file or folder, or make a huge mistake on your website they will be able to restore your previous files. In the event you need more frequent backups of your account they also offer a free backup tool within cPanel that can be used at any time.

HostMetro also uses industry leading technologies CloudFlare and CloudLinux to ensure the highest stability and reliability of their servers. I did not enable CloudFlare on my account because I wanted to be sure that I was not running cached versions of my website from a CloudFlare server (for the sake of this review only), however I always recommend enabling CloudFlare when it is an option. It is a free way of increasing your website speed and security.

After a 6 month test my website has been up for a total of %99.958 of the time, which puts them in the top 3 of all the hosts I have tested. This is an extraordinary number for a shared web host, especially one so afordable. I was thoroughly impressed with the speed and reliability of their servers.

HostMetro Review on Technical Support

Having been a support representative for several hosting companies over the course of about 4 years I know what questions to ask that annoy employees. I’ve been there. When you contact support you should fully expect them to be able to help you with your questions. What I look for most in a good support team is if they make me feel like I am bothering them with my questions. Some support representatives for other companies made me feel like I should know these things already, almost as if I was an annoyance to them. HostMetro does not have this problem. They were always friendly and courteous when I called or started a live chat. They were able to help me in a quick, concise manner, as well.

Conclusion

HostMetro’s price, coupled with their reliability and customer service makes them my #1 web host for personal websites. They do everything you should expect from a great web host, and they do it better than the rest.

To learn more about HostMetro, visit http://www.HostMetro.com

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