HOSTMETRO VS. BLUEHOST

Review of Features

Below you will find a detailed feature-by-feature comparison of my reviews for both of these companies. Based on my experience, I strongly recommend HostMetro over Bluehost, but please take a look for yourself:

HostMetroBluehost
HOST
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PRICEHostMetro offers relatively inexpensive hosting. While they are not the absolute cheapest, they are below the average. With our HostMetro Coupon you will be able to get the best deal possible. The best part about the HostMetro pricing is that they do not increase renewal prices. Part of their Metro Max Guarantee is a price lock guarantee, ensuring that loyal customers get rewarded instead of being hammered with high renewal rates. Out of all the web hosting companies I have reviewed I have yet to see another offer anything like this.

Bluehost, as is the standard with Endurance International Group, offers low initial prices when you sign up, but raise the prices on renewals. They are a bit more up front about it, adding a * to the price displayed on their home page, but it’s still a little deceptive.

BlueHost does offer an “any time” money back guarantee, but they will charge you a cancellation fee if you choose to cancel before your renewal date. There are also several additional features that are non-refundable which are outlined in their terms of service.
FEATURESOf course, a low price means nothing if there aren’t any features to go along with it. HostMetro does not skimp on features, and they are pretty transparent about what they offer. One of the biggest marketing gimmicks in web hosting today is the idea of “unlimited” disk space and bandwidth. There is no such thing as unlimited resources. I don’t know who started it, but it was made up to make customers think they can do whatever they want, which simply isn’t the case. HostMetro offers “Max” hosting space and bandwidth, meaning that they do have initial limits for each (10gb disk space, 100gb bandwidth/month) but if you need more you contact them and they can increase these. The initial limits are big enough that 95% of customers won’t have an issue (my test account took up less than 1gb of total disk space).

They also provide a free domain name, the ability to host unlimited domain names, unlimited email accounts, two free website builders, $100 in Google AdWords credit, and more. The list of features that HostMetro includes is impressive. I can’t think of anything a customer would need that they do not offer.
Like I referenced a bit earlier, BlueHost offers the usual “unlimited” gimmicks that all Endurance Internatonal Group brands do. They say that they have unlimited disk space and bandwidth which simply isn’t possible. Other than that their features are on par with the rest of the industry. They offer a free domain registration for the first year, cPanel, a free site builder, everything you would expect from a shared host.
RELIABILITYAs explained earlier, HostMetro has new, top of the line servers for all of their customers. This is one of the biggest positives of being a newer host in the industry. There is no outdated technology for you to worry about. All of their servers are RAID protected as well to ensure that there is no data loss.

HostMetro also provides automated weekly backups as a safeguard for your account. If you get hacked, accidentally delete a file or folder, or make a huge mistake on your website they will be able to restore your previous files. In the event you need more frequent backups of your account they also offer a free backup tool within cPanel that can be used at any time.

HostMetro also uses industry leading technologies CloudFlare and CloudLinux to ensure the highest stability and reliability of their servers. I did not enable CloudFlare on my account because I wanted to be sure that I was not running cached versions of my website from a CloudFlare server (for the sake of this review only), however I always recommend enabling CloudFlare when it is an option. It is a free way of increasing your website speed and security.

After a 6 month test my website has been up for a total of %99.958 of the time, which puts them in the top 3 of all the hosts I have tested. This is an extraordinary number for a shared web host, especially one so afordable. I was thoroughly impressed with the speed and reliability of their servers.
This, unfortunately, is where BlueHost has dropped the ball. As is pretty standard with any EIG takeover, they are more concerned about profit instead of performance. They pack their servers to the brim to maximize every dollar they can. They share a data center with HostMonster and JustHost, so when one of those hosts is down, all 3 are down, which happened a few times in October.



Their server reliability isn’t the greatest, either. Over the last 30 days alone I’ve had almost 15 hours of total downtime, which clearly isn’t ideal. When asked what the issue was their support was only able to respond with a generic “server issue” response.
TECH SUPPORTHaving been a support representative for several hosting companies over the course of about 4 years I know what questions to ask that annoy employees. I’ve been there. When you contact support you should fully expect them to be able to help you with your questions. What I look for most in a good support team is if they make me feel like I am bothering them with my questions. Some support representatives for other companies made me feel like I should know these things already, almost as if I was an annoyance to them. HostMetro does not have this problem. They were always friendly and courteous when I called or started a live chat. They were able to help me in a quick, concise manner, as well.The BlueHost support is so-so. Not the best, not the worst, much like the rest of their service. For example, the image above of my uptime monitor shows a period of 13 hours of downtime on the 24th. I contacted them to see what was wrong and I was given no information other than there being maintenance being performed on the server. They couldn’t tell me what, why, or for how long. If it were a business website I would be less than thrilled.
CONCLUSIONHostMetro’s price, coupled with their reliability and customer service makes them my #1 web host for personal websites. They do everything you should expect from a great web host, and they do it better than the rest.Bluehost is mediocre. At one point in time they were a great host, but that was years ago and before EIG got their fingerprints all over. There are certainly better options out there, but you could do worse than choosing BlueHost to host your website. They are a big name host so you can rest assured they won’t be going anywhere any time soon.

Key Differences

These are some choice differences between these two hosts. Note that this is not a complete list of features offered by both companies, but rather the most useful and popular features requested by clients for their websites.

HostMetroBluehost
Introductory Price$2.95 / mo$3.95 / mo
Renewal Price$2.95 / mo$7.99 / mo
Site Transferfree$149.99
cPanelyesno
Websitesunlimited1
Hosting Spaceunlimited50gb
Hidden Feesnoyes
SupportUSA-basedOutsourced

 


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