WEBHOSTINGPAD VS. eHOST
Review of Features
Below you will find a detailed feature-by-feature comparison of my reviews for both of these companies. Based on my experience, I strongly recommend WebHostingPad over eHost, but please take a look for yourself:
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|PRICE||Yes, I’ve been going on about price in this review already, but it is a point of emphasis here. In my experience working with several other hosting companies, I have learned a lot about how hosts can afford to offer such cheap hosting and still offer a good (or even great) service. WebHostingPad does this in two main ways. The first is that they don’t offer outrageous commissions to affiliates who promote their products. I won’t go into too much depth about this here, but if you’re interested in how that works you can read my article on How Affiliate Programs Work.
The second way WebHostingPad saves money for their customers is by offering their basic shared hosting plan as an a la carte type option. Many other hosting companies will offer a bunch of additional features and market them as great tools, thus justifying the higher price. The fact is that most of these additional features won’t be used by 80% of the customers. They are useless to the majority of people who own small personal websites. Instead of adding these on and increasing prices, they offer them as additional features that each customer can pay for individually should they decide that they need the service. In my opinion, this is a much more efficient and cost effective offer.
|Another EIG host with the same enticing introductory rates that double once you've signed up and they've got your money.|
They emphasize over $200 of extras on their homepage, which seems nice until you look at what those "extras" are. A "Design Suite" which is fancy lingo for a sitebuilder, included with almost all hosts. A "Marketing Suite" which automatically gives you credits in Google Adwords and Yahoo/Bing Credit, but cleverly tricks you to pouring more money into it after the original credits are gone. And a "Support Suite" with the same support services all hosts offer. I'm not sure how they value this at $50, since a host that didn't offer 24/7 support would not be in business very long.
|FEATURES||As explained above, you aren’t going to get all of the additional features you may get from other hosts, but this won’t take away from your ability to run your website. WebHostingPad offers the same features as most every other shared web host including unlimited disk space and bandwidth, a free domain name, 30 day money back guarantee, free website builder, and so on.
WebHostingPad also provides additional features at a cost like SSL certificates, SSH access, an advanced security scan, and more, but these are more suited for advanced web developers and business website owners. These tools are not going to be used by the vast majority of beginner and novice website owners, so why pay for them? They are an optional extra if you decide you need them at a later date, but this is how they save their customers from high prices.
|There's nothing special about eHost's features. They offer "unmetered" storage space, but openly admit to putting "constraints on accounts that are using resources beyond what would be expected in the normal operation of a personal or small business website." At eHost's sole discretion, of course.|
Their "Free Marketing Tools" are just Google Adwords and Yahoo/Bing paid ads with credit included, and an "Online Marketing Guide" meaning you've got $200 worth to dip your toes in before you have to start feeding more money in for more exposure. Definitely doesn't sound "free" to me.
|RELIABILITY||You might expect your performance to be lacking because of how inexpensive WebHostingPad is, but that couldn’t be further from the truth. WebHostingPad’s servers are stable and reliable. After a 7 month test my website had a total up time of 99.942%, which is above their 99.9% guarantee. Server response time is fast and my websites loaded quicker than on competitors servers.
This is just a guess, but my assumption as to why the server speed was quicker than other hosting companies is due to the lack of the additional features on every account. Having these features running in the background on every account on a server causes more resources to be used on the back end, which in turn leaves less of those resources to be used on website functionality. Again, just a guess, but it makes sense to me.
|eHost's uptime is pretty good, keeping its promise of 99.9%, but there's a difference between "uptime" and "response time". As I've said before, EIG hosts jam-pack their shared servers with users to make a profit. So even if your site is up, it might as well be down for how long it takes to load.|
eHost promises to reimburse you for any downtime, which is a nice plus until you look at their terms: "Third party monitoring service reports may not be used for justification." Which means you can only get a reimbursement if you see downtime reported by eHosts own uptime monitors.
Not to mention, you'll be sharing servers with people from at least two other hosts, so be wary of that 99.9% uptime guarantee when another company that shares the same servers might have a much lower uptime average. But I guess if you like playing server roulette, go ahead and try your luck. Maybe you'll get on a decent server. Maybe.
|TECH SUPPORT||WebHostingPad’s support team is generally knowledgeable and able to help quickly with easier questions that most beginners would face when starting a new account. The one gripe I have (which is the case with most hosting companies, not just WebHostingPad) is that only level 1 support is available over the phone or through live chat. If you have an issue that needs to be escalated to a higher department then you must submit a ticket. I will say that the response times of the tickets was quick, usually within 1 hour. In any case, the WebHostingPad support staff was able to resolve issues promptly and efficiently.||eHost's tech support is some of the worst. In fact, it's even worse than some of EIG's other hosts, and considering they're all the same staff, that's baffling.|
Because their support is so generalized, they often misread (or simply don't read) their support requests, and send off a canned response about something entirely different. When I replied back, clarifying what I was asking, I get a different canned response about a different (and still not correct) problem. Dealing with their online tech support feels like talking to a very stupid robot.
Beware trying to get any sort of refund or money out of tech support, too. They've been known to refund you just to shut you up, and then invoice you later for more than what you wanted back in the first place. The second you start talking about money, specifically them losing money in any way, your emails stop getting a response. My own inquiry about getting refunded for a duplicate charge took 3-4 days to get a response. I'm not sure how a company can run with a support staff more focused on money-grubbing than actual support, but so is the power of EIG.
|CONCLUSION||WebHostingPad is a great choice for beginners. It is cheap, easy to use, and reliable. You won’t get some of the features that other hosts include, but these features are not useful for customers who are new to web hosting. It is a great starting point for a new customer and it will get you familiar with how to run a website without being too overbearing.||eHost falls prey to the same shortcomings that all EIG hosts seem to: poor generalized support, "unlimited" gimmicks, overcrowded servers, and a significant price hike. In my opinion, there's nothing they have that's worth the headaches you're going to give yourself. There are definitely better hosts out there.|
These are some choice differences between these two hosts. Note that this is not a complete list of features offered by both companies, but rather the most useful and popular features requested by clients for their websites.
|Introductory Price||$1.99 / mo||$2.75 / mo|
|Renewal Price||$3.49 / mo||$5.50 / mo|
|Site Transfer||free||additional fee (quoted)|